Enterprise CSM
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
What you will do:
•Establish yourself as a trusted advisor with your customer base
•Develop customer relationships that promote retention and loyalty
•Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
•Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
•Coach customers on the best way to use Tricentis testing tools to obtain business value.
•Work closely with other Tricentis team members to develop strategic account and success plans.
•Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
Qualifications:
•5 years of progressive Customer Success or Account Management experience with complex accounts
•Strong sense of personal accountability and ownership for your assigned account base
•Passion for helping others and seeing your customers succeed
•Self-motivated and proactive team player
•Exceptional communication and organizational skills
•Project Management, Training or Coaching
Additional skills that make an exceptional candidate:
•Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
•Experience in software quality assurance and testing - particularly test automation is a plus.
•Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.
Tricentis Core Values:
Knowing what we need to achieve and?how?to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working at Tricentis:
Supportive and engaged leadership team
Career path and professional and personal development
401(k) plan, full benefits package available
Company paid Disability and Life Insurance
Hybrid work environment
Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
We’re a global company!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
