Digital Presence Specialist

Job purpose

The Digital Presence Specialist carries out various activities across AXA entities to ensure Digital assets (Domains, web applications, mobile apps, social medias, etc.) are compliant with Group Security instructions. The main activities will be to verify standards are met. If not inform the entities about deviations and make sure they will quickly remediate the issues. Ultimately, apply sanction such request the shut down of the concerned asset. He/she will also report to Group relevant Governance bodies and key stakeholders about this assurance activity.

As part of his/her job, the candidate will also have to manage the relationship with the providers of the services used to perform our activities (Registrars, Attack Surface Management service providers, Security Rating Service, etc.). It includes, SLA monitoring (when applicable), contract renewal, invoice and budget tracking, according to AXA GO internal procedures.

Key responsibilities – accountabilities

Description

Provide expertise and guidance for problems or questions around Digital standards (Support level 3)

Define and perform controls to verify AXA’s digital assets are compliant with Group standards

Review AXA’s digital assets vulnerabilities against risk appetite

Log control results and collect evidence

Deliver status updates and recommendations in a timely manner to the necessary stakeholders

Capture, control, and report on digital risks at the AXA Group level

Provide technical support to AXA’s entities through the entire lifecycle and ecosystem of domain name management in a secure way,

Identify opportunities and drive projects to further improve digital presence tools & activities, with a specific focus on quality, efficiency, and security

Coordinate resolution to any deficiencies observed and make recommendation to affected stakeholders. Check effectiveness of corrective actions.

Support AXA Group with targeted actions to control the divestment and onboarding of entities from a Digital presence point of view

Manage the relationship with external providers, procurement and finance teams

Required soft skills & behavioral competencies

Problem solving

Recommends solutions relevant to the complexity, scope, risk and magnitude of problem

Interpersonal skills

Assertiveness, empathy, active listening

Curiosity

Oral communication

Leadership

Creates an environment for developing and fostering leadership excellence

Effectively communicates the group vision and goals and the benefits in achieving the strategy

Recognizes potential leaders and provides them with challenging assignments/stretch goals

Takes calculated risks in decision-making and seeks inputs from the team / stakeholders for the same.

Creates mechanisms to recognize individual/group contribution & achievements

Can effectively mentor others to acquire this competency

Strategic Thinking

Articulates a vision, develops organizational goals and strategies

Maintains a wider perspective, aligns actions and contributes to the enhancement overall organizational strategy including outputs from benchmarking activities and reviews

Understands and articulates the projected direction of the organization and how changes to it might impact the group

Is aware of the trends in the external environment and key differentiators vis-a-vis competition and uses this information to anticipate how these changes would impact the organization

Planning

Plans up to 2-5 years ahead (particularly when preparing budgets and resource requirements), in accordance with the project/program portfolio to ensure its successful delivery Provides input into planning and prioritization of project activities

Required to analyze and critically evaluate information as well as formulate plans based on multiple sources of information

Forward planning required e.g. target setting and forecasting trends

Ability to manage action plans, review progress and make adjustments where required

Decision making

Advises on decisions regarding strategy, policy, and structures

Quick to assimilate and integrate new information for informed decision making

Monitor changes in the operating environment, quick to act upon potential opportunities.

Able quickly evaluate a situation or issue and take the initiative within limits of authority.

Coaching and Mentoring

Coaching: The process of assisting individuals to set goals then supports the execution of the goals through establishing strategy and providing feedback, insight and guidance to enable the individual to reach their fullest potential.

Mentoring: The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training and development or general support role

Your Profile

Qualifications

Education

ü Master’s degree in Computer Science, Engineering

Overall work experience in the field

ü Overall experience in IT working on Digital projects > 3 years

ü Experience of working in large and matrix organizations > 2 years

ü Management experience working with individuals and teams from diverse cultures > 2 years

ü Experience in project management would be appreciated.

Skills / abilities

ü Customer service focus

ü Ability to multitask and excel in a fast-paced environment.

ü Detail oriented with excellent technical, verbal and written communication skills

ü Problem solving & analytical skills, excellent interpersonal and communication skills

ü Operate comfortably at management level

ü Result driven / Delivery oriented

ü Fluent in EnglishAbout AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture ofAbout the Entity

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

What We Offer

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.