Digital Operations Specialist

Our Digital Team is at the forefront of innovation, driving our company's digital transformation and enhancing customer experiences across all digital touchpoints. Within this dynamic environment, the Digital Operations team plays a crucial role in ensuring the continuous functionality and excellence of our digital channels. We are dedicated to maintaining revenue streams, providing users with a consistent positive experience, and earning the trust of our stakeholders through operational excellence in the digital universe.

About the Role:

In this role as Digital Operations Specialist, you will:

Deploy features and enhancements through active software development for our in-house monitoring solution, "Digital Operations Monitoring Application."

Implement and manage proactive monitoring through the deployment of browser and API synthetics monitoring.

Perform daily checks across the Self-Service Portal (SSP), MyAccount, CSWeb, and various post-purchase journey experiences to ensure all user flows are working as expected.

Collaborate with Global Command Center (GCC) and Service Management Digital support teams to ensure incident handling, stakeholder communication, and root cause analysis is followed per agreed SLAs.

Work closely with Digital scrum development teams to prioritize future enhancements and bug fixes.

Participate in an on-call weekend rotation during release deployments to ensure all digital services are working as expected.

About You:

You’re a fit for the role of Digital Operations Specialist, if your background includes:

Degree in Computer Science, Information Technology, Business Administration, or other closely related field.

6+ years of experience in web development – .NET being preferred.

6+ years of experience working in an operations role for a B2B or B2C digital platform supporting multiple products and features.

Experience with cloud technologies such as AWS and RDS would be an asset.

Previous working experience with any of the following would be an asset: Salesforce, APTTUS, CPQ, SOQL, SQL, SAP, HTML.

Experience setting up monitoring in a production environment (example: Datadog or AppDynamics).

Strong customer service skills – ability to communicate effectively with stakeholders, pay attention to their concerns, and provide clear, regular updates for issues and ongoing requests.

Tenacity and attention to detail in establishing processes and reporting mechanisms, creating documentation, and tracking and managing errors through to resolution.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.