Customer Service Co-worker
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.
We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job description
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
- Secure an easy buying process from home to home, and
- Understand and match customers’ needs and expectations now and in the future.
- Act as a highly efficient, and staffed, sales mechanism.
- Show home furnishing solutions full of inspiring home furnishing ideas.
- Serve as a well-qualified home furnishing specialist.
- Provide a day out for the whole family.
Qualification
- Face-to-face customer service experience
- Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations
- Demonstrates a polite and friendly manner
- Experience of managing conflict and achieving a win-win outcome
- Enthusiastic about work and working with others in a team
- A flexible approach/open to change
- Ability to use and take personal initiative
- Ability to make decisions
- Good attention to detail Experience of working in a fast-paced environment
- Interest in home furnishing
- Computer literate
- Ability to communicate confidently and clearly in the local language(s) and English.
More Information
* Local employment regulations applies
