Customer Service Coordinator
- Join a world-leading medical technology company
- Be part of a team that offers great training and a supportive work environment.
- Full-time permanent role with hybrid working opportunities
ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on more than 177 years of technical innovation and a 15% of revenue annual R&D investment, we are one of the world’s leading suppliers of medical devices in the fields of Ophthalmology, Optometry and Microsurgery.
Currently, we have a great opportunity in our customer service team for a Customer Service Coordinator, located in Macquarie Park, NSW. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader in Medical Technology, then this might be the role for you!
Key responsibilities include:
- Answer and manage all incoming calls and emails from our valued customers
- Allocate, schedule, and manage all service tickets
- Quote and seek approval for billable service work
- Manage the Zeiss customer and equipment database in the CRM
- Close collaboration with the Field Service Engineers to schedule, manage and close service tickets
Skills and Experience
- Previous experience in a customer service or office administration support role
- Exceptional customer service skills, including professional telephone manner, attentiveness, and patience
- Previous SAP CRM or equivalent CRM system Experience is advantageous.
- Ability to manage multiple tasks and prioritize.
- Self-managed individual able to work with minimal supervision
- Strong organisational, communication and interpersonal skills
- Intermediate to advanced computer skills in Microsoft Office and database management
- Ability to learn basic technical features and common faults to assist customers with basic trouble shooting
For your opportunity to be part of a truly diverse, supportive organisation with a great company culture, please apply now.
Your ZEISS Recruiting Team:
Kellie Grant