Customer Relationship Manager (80-100%, all genders)
Company
About Swiss AviationSoftware Ltd.
Swiss AviationSoftware is a 100% subsidiary of Swiss International Air Lines and successfully develops and distributes the software package AMOS which manages the maintenance, engineering and logistics requirements of modern airlines. In order to strengthen our leading market position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.
Tasks
Although a strong candidate already exists, colleagues, who bring the necessary qualifications, are invited to apply.
Tasks
- Develop and maintain excellent relationships with AMOS customers
- Update AMOS customers in terms of Swiss-AS strategy, initiatives, new product features and roadmap developments
- Conduct regular reviews and meetings with AMOS customers to assess their satisfaction, identify areas for improvement and potential to extend AMOS adoption.
- Compile and maintain customer logs in CRM software to secure shared knowledge and customer visibility within Swiss-AS
- Propose enhanced support adapted to the activities and needs of each individual customer
- Contribute, as author or organiser, to global customer communication channels such as mailings, surveys, and events
- Represent AMOS customer voices in cross-divisional discussions in collaboration with Product Management, Development and Customer Services
- Stay updated on industry trends and emerging technologies to continually enhance customer relationships.
- Contribute actively to the annual customer service objectives of Swiss-AS
Requirements
Our top criteria
- Previous experience in aircraft maintenance activities with a good understanding of industry business processes and related software solutions
- Solid experience in customer contacts and previous management of supplier/customer relationships
- Excellent interpersonal and communication skills
- Skills
- Strong interpersonal skills and the ability to think in solutions.
- University Degree (preferred)
- English is Mandatory: Excellent written/verbal communication and presentation skills
(additional languages are of advantage) - An in-depth knowledge of AMOS
- Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
- Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).
- Be a team player, flexible, proactive and able to work independently in a fast-paced environment
- Actively participate in the continuous improvement of CRM and Company processes
- Willingness to travel (10-15%)
Über die Firma
