Customer Operations Specialist for Government Systems Programs, Temporary
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
We're excited to announce a dynamic opportunity for a talented Customer Operations Specialist to join our growing team! This role offers the flexibility and convenience of fully remote work, allowing you to contribute from anywhere in the United States. This role is a 3-month contract with the potential to be extended.
As the Customer Operations Specialist, you will be empowered to leverage your initiative and interpersonal skills by supporting the reverse logistics mechanism through Return Material Authorization (RMA) processing, providing repair and upgrade status, preparing shipping documents, validating and entering data, generating recurring reports and coordinating with third party service centers. Our Customer Operations team is an essential element in delivering goods and services to Viasat’s customers across more than 60 countries worldwide. We directly engage with our customers and internal stakeholders to deliver a best-in-class customer experience. Our close collaboration with cross-functional teams ensures customer orders move smoothly through the fulfillment cycle. Customer advocacy, teamwork, responsiveness, and analytical mindsets are attributes that make our team successful.
The day-to-day
- Communicate with customers via various channels to facilitate the return of defective product to our warehouses.
- Communicate with both customers and internal stakeholders to problem solve RMA related challenges and provide status updates and reporting.
- Complete Oracle transactions to reflect the movement of inventory from receipt of defective product through forward fulfillment of replacement spares.
- Leverage tools like tableau and salesforce to track part removals and replenishments.
- Reconcile inventory between Oracle and physical warehouses to maintain ERP system integrity.
What you'll need
- Bachelor’s degree or equivalent experience.
- Experience in ERP systems and/or database management systems
- Intermediate proficiency in MS Office applications (Excel, Word, PowerPoint).
- Proficient in compiling reports and analytics on program portfolio.
- Experience working with customers to provide solutions.
- Ability to multi-task and prioritize projects.
- May include supporting US Government programs. US citizenship required.
What will help you on the job
- Experience in Oracle/Salesforce experience is highly desirable.
- Experience with Microsoft Access and Visio.
- Familiarity with engineering and manufacturing processes.
Salary range
$25.34 - $44.04 / hourly
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click Write an email.
