CRM Analyst (f/m/d)

CRM Analyst (f/m/d) – Salesforce /PowerBI/German / SAP/ SQL

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified CRM Analyst

Background:
The global CRM team’s focus is to ensure Rexis and SFDC (our CRMs – Salesforce) can fully enable and support our sales and marketing teams in the commercial processes. The Roche CRM Analyst is a key member of the global CRM team. Your role is to ensure the data stored in CRM is managed in an effective, legal and consistent manner. You will proactively ensure that the data is up-to-date and relevant so that sales and marketing campaigns are accurate and well targeted. You will also be responsible for creating reports and analyses to support & verify the success of global CRM projects.

The perfect candidate:
The successful candidate will be expected to develop the scope of this role and its influence. The role could be appropriate for subject matter experts with significant experience.

Tasks & Responsibilities:
* Create and oversee basic data hygiene processes
* Ensure our sales and marketing data is compliant with data privacy laws
* Create and implement global customer segmentation taxonomies
* Oversee, manage global account deduplication
* Analyze the data set to identify data quality issues
* Create ad-hoc dashboards and analyses of data on behalf of the team

Must Haves:
* At least 5 years CRM experience (possibly IT or business) with a focus on Salesforce.com
* Hands on, proactive attitude, prepared to take responsibility for data projects
* Good understanding of basic data hygiene
* Very strong skills with reporting/analytical tools eg PowerBI, SFDC, Excel) ideally knowledge of CRM Analytics which is our primary tool
* Strong analytical skills – ability to identify errors & weaknesses in the data set
* Data oriented with database proficiency (SQL knowledge)
* Strong understanding and ability to relate to commercial requirements (marketing & sales)
* Languages: English, other languages may be useful

Nice to Have:
* Knowledge of Finance and accounting tools (SAP, Oracle) to link with other stakeholders
* Reporting, data visualization and dashboard creation skills,
* Experience of Data Privacy requirements
* Deduplication knowledge
* Experience working with stakeholders all over the world

Reference Nr.: 923506SGR
Role: CRM Analyst
Industrie: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 01.08.2024
Duration: 24++
Deadline: 02.07.2024

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.