Client Service Analyst - Foreign Exchange (hybrid)

Organization Overview:

Market Operations and Operations Technology represents the evolution and transformation of both Operations, and Technology, in the Finance Industry which creates a uniqueness about how we deliver our products and solutions.  We take pride and are passionate about our People and our culture.  We are invested in you, your experiences, development, and in building a successful career for you at Citibank.  We are modernizing everything we do; allowing flexibility and creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse organisation, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative, Clearing & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, Clearing and Foreign Exchange Prime Brokerage) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are the core of all activity at the Firm and have significant impact across the lifecycle of a Trade.  We partner extensively with a range of internal stakeholders such as Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing service performance and strategic partnerships with top tier clients, where we play a key role in supporting o global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry. 

Team/Position Overview

As part of a global Middle Office team, you will be responsible for managing your client’s trade lifecycle management as well as working with Citi teams for reconciliation and risk management. The role will have extensive client interaction as well as opportunity to develop a deep understanding of FX products, internal systems, processes, and support teams.

The FCX Operations team of three areas; Futures, Over the counter (OTC) clearing and Foreign Exchange Prime Brokerage (FXPB).
This role falls within the FX Middle Office group providing a proactive service role to our FXPB clients and a supporting role to the FX PB Client Executive team and FX Operations team.

Key Responsibilities:

• Provide a proactive service role to our clients and a supporting role to the FX PB Client
• Executive team in the daily processing, monitoring, and reconciliation of all FX transactions
• Main point of contact for client / administrator operational inquiries

• Monitoring of all FXPB clients related trading within the FXPB matching system
• Participate in the reduction of erroneous errors
• Help Optimize trading flows by seeking operational efficiency
• Liaise with our FX Operations teams globally

Development Value:

• Client service skills, development, and exposure to clients/business
• Develop an in-depth knowledge of the products, markets and processes being supported
• Exposure to products supported by the Prime Brokerage Middle Office – cross training
• opportunities for Futures and OTC clearing Prime Brokerage and other derivative products
• Enhancing communication and organizational skills. Meeting targets set within the group and
• interacting with a wide spectrum of people to achieve these skills

Qualifications:

• Demonstrated success solving problems proactively
• Proven ability to quickly understand and critically assess complex processes
• High degree of accuracy and attention to detail
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Req Qualifications: Knowledge/Experience:

• Client service experience essential
• Middle Office or Operations background
• Exposure to FX products / solutions as well as other product areas of the Bank
• Work experience in the Financial Services Industry
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Skills:

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.
• Strong communication and diplomacy skills to communicate effectively across the organization.
• Resolve complex problems where the analysis of situations or data requires
• an in-depth evaluation of basic procedures and industry standards.
• Think clearly and concisely in challenging situations
• Attention to Detail
• Risk Awareness
• Teamwork
• Planning and Organizing
• Relationship Building

Education:

• Bachelor’s degree/University degree 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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