Business Operations Expert

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in White Plains, NY.

What’s the role?

As a Business Operations Expert – Lead to Cash, you get to work with an astonishing team that plays a vital role in Carl Zeiss SBE, LLC. Show case your skills and experience with process enhancement that will ensure the uninterrupted execution of daily administrative duties in sales and service areas. The position demands high organizational skills, attention to detail, and the ability to manage multiple tasks effectively under transformation-induced pressures.

Sound Interesting?

Here’s what you’ll do:

• Customer Interaction: Manage all customer interactions, including inquiries and communications, ensuring high customer satisfaction.

• Capital Orders: Accurately create and process quotes and customer purchase orders. Ensure all orders are entered into the system correctly and follow up on any discrepancies.

• Shipping Coordination: Collaborate with headquarters to schedule and organize shipments, prepare all required shipping documentation, and ensure compliance with international trade regulations.

• Financial Transactions: Work closely with the Financial Controller on the coordination of various financial transactions including collection of payments, processing invoices and vendor related transactions. Review all items for correctness and accurate month end close. Coordinate Internal Audit selections.

• Sales Monitoring: Continuously monitor the status of sales from initiation to closure, liaising with sales, logistics, and finance departments to ensure smooth progress and address any issues promptly.  Assure deposits are invoiced and paid in accordance with customer terms.

• Returns Management: Oversee the process of returns, exchanges, and cancellations efficiently. Work with Warehouse to arrange for the transportation and ensure proper documentation and approvals for product returns.

• The responsibilities include collaborating with external partners to implement and test EDI connections, overseeing the maintenance of existing EDI systems, and identifying opportunities for enhancement, as well as troubleshooting and resolving EDI transaction errors.

• Operational Oversight: Monitor daily operations, ensuring that all entries are updated in real-time in the SAP/CRM system. Facilitate communication between technicians, warehouses, and customers.

• Service Order Management: Oversee and ensure the timely completion of service orders. Verify proper logging of part consumption, labor hours, and billing of all chargeable items.

• Inventory Management: Reconcile physical stock with system records weekly to maintain accuracy. Issue purchase orders for low inventory and replacements as needed. Main point of contact for Warehouse and several Satellite Warehouses.

• Experience in warehouse processes, inventory control, logistics coordination, and familiarity with warehouse management systems (WMS) and related technologies.

• Compliance and Documentation: Assist in preparing and reviewing commercial invoices and customs documentation for returned goods. Support customs clearance through direct communication with brokers and carriers.

Do you qualify?

• Bachelor’s degree in business administration, Supply Chain Management, or related field.

• 7+ years of experience in order management, inventory management or related field.

• Strong analytical skills and attention to detail.

• Excellent communication and interpersonal skills.

• Experience with MS Office (Excel, PowerPoint, Word, Outlook, TEAMS).

• Proficient with SAP and CRM.

• Comfortable working in professional, hands-on environment.

• Experience in a multinational corporation with a diverse global customer base.

• Experience with project management methodologies.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay 

• The list goes on! 

The annual pay range for this position is $90,000  – $110,000.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).