IT Business Analyst (w/m/d) 100%

Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. 

Are you an experienced IT Business Analyst who is looking for a new challenge, or a Salesforce or SAP consultant that wants to change sides? 

We are looking for January 2025 for a self-driven professional in Zürich, who wants to optimize our processes, thinks ahead, streamline our tool chain regarding customer management and wants to grow with our company. 

Your responsibilities 

• Project co-lead and platform co-owner for our business systems: CRM (Salesforce and Pardot), ERP (SAP Business ByDesign), Customer success (Totango), subscription management and billing (Chargify), customer service (Freshdesk) and E-Signature (DocuSign) 
• Interface between IT, business departments, and external service providers 
• System configurations, small changes and permission management 
• Coordination with external providers for bigger projects 
• Analysis of business requirements and technical processes throughout the entire value chain 
• Further development, optimizations, and customizations of our business processes regarding customer management systems 
• Design, specification, and maintenance of the systems 
• Testing, documentation, support, technical guidance, and training 

Your skills 

• Education in Business Information Technology or similar (University of applied science, higher technical college, or University) 
• Minimum 3 years of experience in a similar role 
• Experience with SAP or Salesforce is a plus 
• Experience in project management and execution in agile environments 
• Experience with process analysis, process and solution design, and requirements engineering in CRM/customer management systems 
• Understanding of interconnected processes across multiple systems 
• Team-oriented, independent, and proactive way of working 
• Fluent in English and German (spoken and written) 

Our Offer

• Challenging, interesting work in a varied field with a high level of personal responsibility
• A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
• Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

You can expect an extremely collegial, international environment and a fresh, dynamic, open corporate culture, let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential? Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

For this role, we do not consider and processing any applications from staffing agencies, thank you for your understanding.