Assistant Vice President CTO EUS Lead

Job Advert Details

Some Careers Grow Faster Than Others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.

We are currently seeking a high caliber professional to join our team as an Assistant Vice President CTO EUS Lead

Role Purpose

IT provides the solutions and services that enable our staff and systems to operate and communicate on a daily basis. The jobholder may be a subject matter expert supporting a technical environment and is responsible for implementation of new technologies and the on-going support of hardware and software solutions within the organisation.

The primary responsibility of the jobholder is to deliver and provide technical support for IT technologies and services, ensuring customer delight while confirming to high quality standard and best practices, maintaining and improving SLA’s, and ensuring compliance to HSBC policies at all times. The jobholder is also responsible for the successful maintenance of the supported environments through regular monitoring of systems to ensure stability and performance is at the highest possible levels and to actively participate to achieve organizational objectives for efficiency. To jobholder must also drive operational excellence across our businesses, achieving the through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations.

Principal Accountabilities:

Impact of the Business

• Drives sustainable growth; Identifies problems and implements solutions, making decisions based on sound, rational judgement within scope of the role.
• Achieving excellence; Meets expectations of internal customers through delivery of high quality of service, meeting their needs and demonstrating the added value of service provided to all areas across the bank.
• Accountable for delivery against targets, program, project budget and resourcing
• The jobholder will have a great deal of impact supporting the technical environment through facilitation, delivery and support

Customers / Stakeholders

• Proactively identify problem situations and resolve to give maximum customer satisfaction. Service enhancement, revie idea submissions, and be involved in decision making process which are implemented in order to result in improved service, customer satisfaction and process improvement. Handle complaints/escalation (verbal & written) effectively within given time scales and ensure a logical conclusion is achieved.
• Identify and engage all key stakeholders, business and technical resources to standardise/centralise/globalize. Ensure positive relationships are built and maintained with all parties insuring recommendations are made and cascaded across the team.
• Builds stable relationships with the technical leads across IT adopting a joined up approach, to execute change with minimum effect.

Leadership & Teamwork

• Provides clear direction, and priorities tasks, setting performance/expectations and monitors progress against the achievement of business goals.
• Provides advice and guidance in the development of group-wide IT policy and implements this policy locally to ensure commonality and consistency of solutions and service.
• Independently performs assignments to achieve stated objective, receiving guidance only on unusually complex problems or issues.
• Share knowledge and updates receiving from various support teams and enhance team spirit by sharing best practices, which helps in resolving the issues related to production support.
• Provide technical training to new team members and mentor them during their learning curve.
• Brainstorm with peers on emerging technology trends.

Operational Effectiveness & Control

• Managing risk responsibly. Sustain a risk aware culture. Show integrity in their work, risk take and decisions made. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk and compliance processes and procedures into business as usual practices.
• Identifies and improves existing methods of working, providing solutions and resolving issues within own area.
• Adheres to and actively supports established policies and procedures.
• Use specialist/professional knowledge to identify and develop new or improves delivery mechanisms.
• Understands functional risks in own function/functional are and monitors team adherence to established politics.

Qualifications

Experience, Skills and Qualifications

Knowledge

• Typically educated to degree level
• Understanding and translating strategy into own team and aligning directions accordingly
• Excellent oral and written communication skills, strong interpersonal, organizational and problem solving skills needed as interface with intermediate level of technical and business management is required.
• Sound judgmental skills to identify and resolve problems.
• Methodical and logical approach with experience of problem solving
• Possesses and applies knowledge of particular specialized field to the completion of moderately complex assignments.
• Ability to priorities work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment.
• A high kevel of technical expertise including good technical design and implementation skills.

Experience

• Excellent experience in a related role
• Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
• Good knowledge of the project lifecycle and group strategy.
• Practical understanding of business finance and management of budgets and expenditure.
• Comprehensive understanding of policy an procedures in context of wider industry trends and direction.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines