Assistant Manager, Medical Services - HSBC Life
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region.
Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Services.
Principal Responsibilities
- Handle individual life & VHIS claims and the claims enquiries from customers and branch staff in a professional and timely manner via phone and different digital channels
- Provide guidance to customers for claims application and relative requests including but not limited to completion of claims submission and claims follow up
- Establish and maintain good customer relationship by providing one-stop customer care services
- Ensure the claims services efficiency and accuracy
- Support on the claims services including services enhancement, claims handling, claims administration, review and maintain the good services standard, scripts and procedures
- Support projects or ad-hoc tasks in accordance with requirements set
