Assistant Collections Manager - Hang Seng Bank (HK)
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.
Principal responsibilities
- Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration support
- Take legal proceedings against debtors by instructing external legal firms; representing the Bank to attend court hearing and liaison with Official Receiver’s Office / Outside Trustee on bankruptcy related matters
- Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
- Conduct risk account review and propose mitigation actions through regular or ad hoc review
- Assist in the process of Supplier Risk Management and prepare statistical reports for management review
- Handle customer complaints and perform necessary investigation