Application Support Specialist
Company
About Swiss AviationSoftware Ltd.
Swiss AviationSoftware is a 100% subsidiary of Swiss International Air Lines and successfully develops and distributes the software package AMOS which manages the maintenance, engineering and logistics requirements of modern airlines. In order to strengthen our leading market position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.
Tasks
The Application Support Specialist is responsible for:
- Offering first-level/second-level support to our customers
- Answering cases submitted to Swiss-AS via the AMOS online support tool
- Communicating with customers directly via e-mail or phone
- Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
- Selecting and explaining the best solution to solve the case
- Ensure follow-up on customer cases
* Participate in other duties as assigned
Requirements
The ideal Application Support Specialist should meet the following requirements:
- Be a team player, flexible, proactive, and able to work under pressure
- You are a highly motivated individual capable of working independently and taking ownership of tasks
- You have excellent communication skills and can interact with people from various technical backgrounds and cultures
- You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
- Knowledge about the aviation industry and processes in aircraft maintenance
- Fluency in written and spoken English & Japanese
- AMOS knowledge is an advantage
- Work experience as an AMOS Administrator is an advantage
- SQL knowledge is an advantage
* CV/Resume required
* Company will not provide relocation assistance
Über die Firma
