Account Manager 100% - English plus other major mother-tongue language

OVAG International AG is a Swiss-based international debt collection agency specializing in healthcare debt. Our clients are some of the most renowned hospitals and medical facilities in the world.

Job Description:

You will contact consumers, insurance companies and law offices worldwide, by phone and in writing, to ensure the collection of past-due balances on our clients’ accounts.

Research information about consumers, locate addresses and obtain contact details, negotiate settlements and establish payment plans.

Duties:

• Communicate with debtors and insurance companies in a professional, assertive and courteous manner.
• Bill insurance companies and follow up on claims processing.
• Locate debtors worldwide, utilizing specialized training, databases and debt documents.
• Notify debtors of unpaid accounts by mail and telephone (85% outbound collection calls)
• Persuade debtors to pay, negotiate settlements and establish payment plans.
• Document collection activity accurately and concisely.
• Resolve disputes by acting as the liaison between creditors and debtors.
• Maintain a high volume of daily, direct communication with debtors and insurance companies.
• Perform administrative duties such as answering correspondence, preparing requests for clients and writing reports.
• Maintain a high standard of compliance with international debt collection and privacy protection laws.
• Achieve and maintain above industry standard collection rates.

Requirements:

• Must be bilingual, able to read, write and speak English to a very proficient level and be a native speaker of another major language.
• Excellent communication, listening and negotiation skills.
• Assertive, clear and effective communication style.
• Self-driven, high energy and impeccable work ethic.
• Goal oriented
• Excellent organizational and time management skills.
• Reasoning ability to collect data, define problems, establish facts, draw valid conclusions and solve problems
• Resilient and stress resistant.
• Keyboard proficiency and computer literacy.
• Must be a Swiss resident holding a valid work permit.

Nice to have:

• Experience in third-party debt collection, sales, or call centers.
• Knowledge of medical insurance and claims would be a plus.

We offer:

• Competitive basic salary.
• Performance-based monthly bonus.
• A pleasant working atmosphere within a truly international team.
• Initial and continuous training and constant support to give you the necessary specialist knowledge to succeed in your position.

Application:

Please send your complete application in English via e-mail to Write an email