Platform Engineer & Technical Lead (CI/CD pipelines)

Platform Engineer & Technical Lead (CI/CD pipelines)

• Full-time

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

As a Platform Engineer, you will:

• Work with architects, team leads and developers in activities such as system design consulting, developing software platforms and frameworks, and reviewing design and implementation proposals.
• Lead the development of internal self-service tools and platforms for deployment of microservices and infrastructure components.
• Own the required technical work for different projects, from concept to production, including proposal, discussion, and execution. Participate in the decisions regarding the feasibility and planning of the roadmap with EMs and PMs.
• Specify metrics and data that should be collected in terms of monitoring, reliability, and telemetry to assess the health, benefits, and adoption of the platform.
• Engage with Nexthink's developers to build relationships, identify potential areas of improvement, and help drive the adoption of the team's platforms.
• Document solutions built by the team and organise workshops and trainings to spread knowledge to the development teams.
• Detect, diagnose and fix deployment incidents in development and production environments, finding solutions to achieve required service levels.

As a Technical Lead, you will:

• Set and execute on the vision, roadmap and technical standards of the team.
• Own, organize and drive cross-team technical initiatives in the Technical Platform.
• Represent the team and be the point of contact to external stakeholders such as Architecture, Security, Product, Operations, and Legal teams. Lead the team and support, mentor, and develop the team members.
• Work with the Engineering Manager on the growth and career progression of the team members.

Qualifications

Minimum qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience.
• Minimum 5 years of experience as a Software Engineer, DevOps Engineer, Platform Engineer or Site Reliability Engineer with knowledge of best practice of professional software development.- Excellent written and verbal skills in English.
• Experience developing automated CI/CD pipelines using a GitOps framework.

Preferred qualifications

• Master's degree or PhD in Computer Science or related technical field.
• 1 year of experience in a technical leadership role.
• Experience with defining guidelines for usage of different CI/CD tools (e.g., GitHub, ArgoCD, Flux, Crossplane, Jenkins).
• Experience building self-service internal development platforms.
• Experience working with Kubernetes and writing custom operators.
• Experience operating services on Linux systems and container technologies (e.g., Docker).
• Experience with cloud-based platforms (e.g., AWS) and infrastructure-as-code (e.g. Terraform).
• Experience with tools for feature flags management (e.g., LaunchDarkly).
• Experience with monitoring solutions (e.g. Datadog).
• Experience in developing platform-as-a-service solutions.
• Experience with Go, or motivation to learn.

The prior experience with any of the above-mentioned tools is a bonus but not a must! We encourage you to apply even if you do not meet every single requirement. We welcome candidates with different level of background and experience. If you are excited about this role, please apply and our recruiters will assess your application.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.