Remote Support Engineer – Molecular and Atomic Spectroscopy

Remote Support Engineer –Molecular and Atomic Spectroscopy

Agilent Technologies is a leader in Life Sciences, diagnostics and chemical solutions for the analytical markets. Agilent provides laboratories worldwide with instrumentation, services, consumables and applications. Its expertise enables its customers to deploy their strategies and gain in productivity. Agilent is an international company with 15,000 employees serving customers in more than 100 countries. 

Every day, our Support Engineers help our customers solve the problems that enable scientists to make discoveries that improve the quality of life. In the course of our work, we provide information and support that enables laboratories to operate efficiently. Join our dynamic organization to be part of this rewarding experience! 

As a Support Engineer, you will be part of a team of remote engineers based in our office of Basel.

You will help to support our customers remotely on our range of spectroscopy instruments. The application of your communication skills, creativity and can-do attitude is essential. Your ability to solve customer problems and your commitment to providing the highest level of service is the key to success for your customers. 

Your tasks will be as follows: 

• Remotely diagnose and identify technical problems on hardware and software 

• Plan the parts required for repairs 

• Follow up customers' technical requests via telephone, email or the digital platform 

• Provide a high level of remote technical service/support for hardware and software 

• Solve a wide variety of problems of varying degrees of complexity 

• Provide practical solutions to optimize the efficiency and availability of customer systems 

• Participate in and lead projects that require coordination with other functions at local and international level 

• Working closely with our field and sales teams 

Required qualification:  

We are looking for a motivated candidate with the following background:  

• Bachelor or Master’s degree in Chemistry (Analytical Chemistry, Biochemistry, Chemistry or equivalent)   
• Laboratory experience in analytical methods  
• Experience of using one or more versions of OpenLab software  
• Basic knowledge of network and/or client-server configurations  
• Ability to work both independently and as part of a team  
• Very good level of English   

On a personal level, you are autonomous and proactive. You also have good communication skills and are a team player. Finally, you have a sense of customer satisfaction.   

Our offer:  

• Career development opportunities in an international company  
• Exciting projects within a dynamic, collaborative team based on a hands-on culture and mindset.  
• A dynamic and professional working environment  
• Competitive remuneration and benefits  
• A permanent contract with a fast-growing international company  
• Company pension scheme  
• Private health care 

Agilent Technologies Inc. is an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other protected categories under all applicable laws 

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.OccasionalDayNo End DateServices & Support